This incident has been resolved and all our systems are working as usual.
We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times.
Please contact Support with any further questions.
Posted Sep 21, 2023 - 13:23 UTC
Monitoring
We have implemented a fix for this issue and all trading is working as usual.
Cancel-only mode was deactivated at 10:43 UTC.
We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support: https://www.bitmex.com/contact
Posted Sep 21, 2023 - 10:44 UTC
Identified
We have identified an issue that is preventing users from trading. An error message “Exchange suspended” is displayed.
Cancel-only mode is activated.
We are working on implementing a fix and will publish updates as necessary.
We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact
Posted Sep 21, 2023 - 10:30 UTC
This incident affected: BitMEX.com (Trading Engine).