The platform is up to full capacity as of 13:40 UTC. All secondary checks are complete and support agents are resolving tickets. Two withdrawal batches were done today, at 14:00 UTC and 15:00 UTC.
Teams are assembling a full post-mortem which will be shared publicly within the next few days.
Due to the downtime, the period between 12:00 and 13:40 UTC is being excluded for funding rate calculations on perpetual swaps.
May 19, 17:22 UTC
We can confirm trading resumed at 13:40 UTC. Withdrawals will be processed at 14:00 and 15:00 UTC. A full review of the incident will be posted in due course. We know how much this impacts our customers, and we'd like to apologise to all those affected. If you have any further questions, please contact us via https://www.bitmex.com/app/support/contact
May 19, 14:00 UTC
We’re bringing the BitMEX platform back online, initially via cancel only mode until 13:40 UTC, where no new orders can be placed. All funds are safe, withdrawals will be delayed until after the outage has been resolved, likely 15:00 UTC. No liquidations have occurred during the downtime
May 19, 13:29 UTC
We are continuing to investigate this issue.
May 19, 12:28 UTC
The Trading Engine is currently offline. We're working to bring it back online as soon as possible. Further updates to follow shortly.
We apologise for any inconvenience this may be causing. We are looking into the cause of this issue, and will be sharing an update as soon as possible. If you have any further questions, please contact us via https://www.bitmex.com/app/support/contact
May 19, 12:13 UTC