Account Opening: KYC Service Unavailable to Some Users

Incident Report for BitMEX

Resolved

This incident has been resolved and the KYC Service is working as usual.

If you experience any further issues, please contact Support.

Posted Jun 06, 2023 - 16:24 UTC

Monitoring

We have implemented a fix for this issue, and the KYC Service is now working as usual.

We will continue to monitor the issue, and we remind our users that all funds have remained safe at all times.

If you experience any further issues, please contact Support.

Posted Jun 06, 2023 - 14:14 UTC

Investigating

We have been informed by some users that they encounter an issue during KYC / account verification.

We are investigating the issue and will inform users here about its progress.

We remind our customers that all funds are safe and we apologise for any inconvenience.
If you have any additional questions, please contact Support.

Posted Jun 06, 2023 - 14:08 UTC

This incident affected: BitMEX.com (Identity Verifications).

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