We have implemented a fix for this issue and BitMEX.hk is now working as usual.
We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support.
Posted Jun 23, 2023 - 07:39 UTC
Update
We have identified what’s causing this issue for BitMEX.hk and we are already implementing a fix.
We remind our users that all funds are safe and that they can contact Support with additional questions. We will publish updates as needed.
Posted Jun 23, 2023 - 07:36 UTC
Investigating
We have identified an issue that is preventing users to access BitMEX.hk - our dedicated mobile service for Hong Kong users.
BitMEX.com is operating without any impact.
We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience.
If you have any additional questions, please contact Support.
Posted Jun 23, 2023 - 07:27 UTC
This incident affected: BitMEX.com (Web Frontend, Mobile App).