This incident has been resolved. We apologise for any inconvenience caused, and if you have any questions in the meantime, please contact Support.
Posted Oct 20, 2022 - 05:24 UTC
Monitoring
Our trading webpage is loading normally again, but there may be a few, rare cases where loading issues still persist. We will continue to keep a close eye on it. Sorry for any inconvenience caused, and please contact Support if you have any further questions.
Posted Oct 20, 2022 - 01:38 UTC
Update
We are continuing to work on a fix for this issue. We apologise for any inconvenience, and please contact Support if you have any further questions. We remind our users that trading is unaffected and that all funds are safe
Posted Oct 19, 2022 - 15:44 UTC
Update
We are continuing to work on a fix for this issue. We will post updates here as necessary and we remind users that all funds are safe and trading is unaffected. Please contact Support if you have any further questions.
Posted Oct 19, 2022 - 12:11 UTC
Identified
We have identified what is causing delays on the time to load our trading webpage. Our team is currently implementing a fix that should solve the problem, we will be posting updates here as necessary. We remind our users that trading is unaffected and that all funds are safe. We apologise for any inconvenience, and please contact Support if you have any further questions.
Posted Oct 19, 2022 - 10:32 UTC
Investigating
We have identified an issue causing delays on the time it usually takes users to load the BitMEX trading webpage. Trading is unaffected and all funds remain safe. Our team is working on the issue and will implement a fix as needed. We are sorry for any inconvenience, please contact Support if you have any further questions.
Posted Oct 19, 2022 - 08:36 UTC
This incident affected: BitMEX.com (Web Frontend).