Mobile App not loading correctly after API keys disabled

Incident Report for BitMEX

Resolved

We have identified an issue for our mobile app users (iOS & Android) causing the app to not load correctly and not proceeding to the login screen. This happens only to mobile app users affected by manual API key deactivation.

Work around: If you experience this issue, please delete the app from your mobile. Then re-install the app and re-login.

We are implementing a permanent fix and we remind our users that all funds are safe.

Please contact Support with additional questions.

Posted Dec 29, 2022 - 17:10 UTC

This incident affected: BitMEX.com (Mobile App).

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