This incident has been resolved and all our systems are working as usual.
We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times.
Please contact Support with any further questions.
Posted May 21, 2024 - 10:57 UTC
Monitoring
We have implemented a fix for this issue and deposit and withdrawals are now working as usual.
We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support: https://www.bitmex.com/contact
Posted May 21, 2024 - 10:45 UTC
Investigating
We continue to work on implementing a fix and will publish updates as necessary.
We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact
Posted May 21, 2024 - 09:41 UTC
Identified
We have identified an issue that is preventing deposits to and withdrawals from BitMEX to be processed. Deposits are received by our wallets on-chain but are not credited to user accounts. For the same reason, withdrawals cannot be processed currently. We remind our customers that all funds are safe and deposits will be credited once this issue is resolved. We are working on implementing a fix and will provide any updates here. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact
Posted May 21, 2024 - 09:13 UTC
This incident affected: BitMEX.com (Deposits / Withdrawals).