Websocket Disconnections Issue

Resolved·Degraded performance

We have resolved an issue that caused an elevated rate of disconnections in the WebSocket API at 00:31 UTC, 00:48 UTC, and 1:05 UTC. Full performance has been restored. We apologise for any inconvenience caused.

Tue, Jun 29, 2021, 03:24 AM

(4 years ago)

·

Affected components

Jun 29, 2021, 01:30 AM

02:45 AM

Updates

Resolved

We have resolved an issue that caused an elevated rate of disconnections in the WebSocket API at 00:31 UTC, 00:48 UTC, and 1:05 UTC. Full performance has been restored. We apologise for any inconvenience caused.

Tue, Jun 29, 2021, 03:24 AM

Monitoring

We are monitoring the WebSocket API after an issue caused some isolated WebSocket disconnections at 00:31 UTC, 00:48 UTC, and 1:05 UTC. We will share any further updates once the issue is confirmed as resolved.

Tue, Jun 29, 2021, 02:45 AM(39 minutes earlier)

Investigating

We are currently investigating an elevated rate of web socket disconnections which may affect some users. We will publish a further update when more information is available.

Tue, Jun 29, 2021, 01:30 AM(1 hour earlier)