This incident has been resolved and all our systems are working as usual.
We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times.
Please contact Support with any further questions.
Posted Sep 14, 2024 - 10:51 UTC
Monitoring
We have implemented a fix for this issue and login is now working as usual.
We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support: https://www.bitmex.com/contact
Posted Sep 14, 2024 - 10:50 UTC
Investigating
We have identified an issue that is preventing users from logging into the BitMEX website
We are working on implementing a fix and will publish updates as necessary. The platform remains available to logged in users and via our API and our mobile app.
We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.
Posted Sep 14, 2024 - 10:28 UTC
This incident affected: BitMEX.com (Web Frontend).