KYC Unavailable for bitmex.hk mobile app users

Incident Report for BitMEX

Resolved

This incident has been resolved.
Posted Jan 22, 2024 - 12:07 UTC

Identified

We have identified what’s causing this issue and we are already implementing a fix. We remind our users that all funds are safe and that they can contact Support with additional questions. We will publish updates as needed.
Posted Jan 22, 2024 - 11:56 UTC

Investigating

We have identified an issue that is preventing users of the BitMEX HK Mobile application from completing KYC. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.
Posted Jan 22, 2024 - 11:50 UTC
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