API traders received error 500 messages

Incident Report for BitMEX

Resolved

We have received reports from users trading via our API that they received error 500 messages. This issue persisted between 06:35-07:05 UTC and has been resolved by now. All our systems are working as usual.

We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times.

Please contact Support with any further questions.

Posted Dec 13, 2023 - 07:30 UTC

This incident affected: BitMEX.com (REST API, WebSocket API).

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