Issue Affecting Websocket Connections

Incident Report for BitMEX

Resolved

This incident has been resolved and all Websocket connections are working as usual. All funds are safe. If you have any questions, please contact Support.

Posted Jan 06, 2023 - 06:18 UTC

Monitoring

We identified an issue that was affecting our Websocket connections from 05:35 UTC including to our trading website.

We completed a fix for this issue at 06:02 UTC and our Websocket connections are now working as usual. We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support.

Posted Jan 06, 2023 - 06:10 UTC

This incident affected: BitMEX.com (WebSocket API, Web Frontend).

Site Announcement