This incident has been resolved and all our systems are working as usual.
We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times.
Please contact Support with any further questions.
Posted Sep 16, 2023 - 04:04 UTC
Monitoring
We have implemented a fix for this issue and the email services as well as all other components are now working as usual.
If you had requested a withdrawal or password reset during the incident period, please request the action again.
We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support: https://www.bitmex.com/contact
Posted Sep 16, 2023 - 03:01 UTC
Investigating
We have identified an issue that is preventing emails such as password reset or withdrawal confirmations from being sent out. As a consequence users may not be able to perform the desired operation as expected.
In addition selected UI services such as The Tie News Feed are unavailable too.
We are working on implementing a fix and will publish updates as necessary.
We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact
Posted Sep 16, 2023 - 02:44 UTC
This incident affected: Miscellaneous (E-mails & Notifications delivery).