Email delivery issue for some users with Outlook-hosted email providers

Incident Report for BitMEX

Resolved

This incident has been resolved.
Posted Feb 26, 2026 - 01:57 UTC

Investigating

We have identified an issue that is preventing some users with Outlook-hosted email providers from receiving verification, withdrawal and deposit emails.

We are working on implementing a fix and will publish updates as necessary.

We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact
Posted Feb 24, 2026 - 10:24 UTC
This incident affected: Miscellaneous (E-mails & Notifications delivery).
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