Small group of users is encountering 5xx issues

Incident Report for BitMEX

Resolved

This issue has been resolved and all our systems are working as usual.

We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times.

Please contact Support with any further questions.

Posted Mar 12, 2024 - 11:12 UTC

Monitoring

We have implemented a fix for this issue and the system is working as usual.

We will continue to monitor the issue, and we remind our users that all funds have remained safe at all times.

If you experience any further issues, please contact Support: https://www.bitmex.com/contact

Posted Mar 12, 2024 - 10:49 UTC

Investigating

We have identified an issue where a small group of users receives 5xx errors when submitting requests to the exchange.

We are working on implementing a fix and will publish updates as necessary.

We remind our customers that all funds are safe and apologise for any inconvenience.

If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

Posted Mar 12, 2024 - 10:43 UTC

This incident affected: BitMEX.com (REST API, WebSocket API).

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