We have resolved an issue related to the timely servicing of Ethereum/ ERC-20 deposits, withdrawal requests, as well as new address issuing between 13:47 and 16:45 UTC. The underlying issue has been identified and remediated, and all requests are being processed normally.
We apologise for any inconvenience this issue may have caused. If you have any further questions, please contact Support.
Posted Mar 29, 2022 - 17:02 UTC
Investigating
We are currently investigating issues with the timely servicing of withdrawal requests as well as wallet creation for new accounts beginning at 13:47 UTC; we apologise for any inconvenience this may be causing.
Deposits are proceeding as normal, funds are safe, and trading functionality remains normal.
We are looking into the cause of this issue, and will be sharing an update as soon as possible. If you have any further questions, please contact Support.
Posted Mar 29, 2022 - 15:00 UTC
This incident affected: BitMEX.com (Deposits / Withdrawals).