Duplicate market data via WebSocket API (orderBookL2 feed only)

Resolved·Degraded performance

This incident has been resolved and all our systems are working as usual.

We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times.

Please contact Support with any further questions.

Thu, Aug 10, 2023, 10:13 AM

(2 years ago)

Affected components

Aug 10, 2023, 09:16 AM

10:13 AM

Updates

Resolved

This incident has been resolved and all our systems are working as usual.

We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times.

Please contact Support with any further questions.

Thu, Aug 10, 2023, 10:13 AM

Identified

We have identified an issue that is affecting WebSocket API which is causing duplicate market data updates in the orderBookL2 feed. Other feeds are not impacted.

The issue has been persisting since approximately 4:15 UTC. We are working on implementing a fix and will publish updates as necessary.

We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

Thu, Aug 10, 2023, 09:16 AM(56 minutes earlier)