This incident has been resolved and all our systems are working as usual.
We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times.
Please contact Support with any further questions.
Posted Oct 15, 2024 - 10:00 UTC
Monitoring
We have implemented a fix for this issue and withdrawals are now processing as usual.
We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support: https://www.bitmex.com/contact
Posted Oct 15, 2024 - 09:59 UTC
Update
We are continuing to investigate this issue.
Posted Oct 15, 2024 - 09:58 UTC
Investigating
We have identified an issue that is impacting the speed of withdrawal processing. Deposits are not impacted.
We are working on implementing a fix and will publish updates as necessary.
We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact
Posted Oct 15, 2024 - 09:50 UTC
This incident affected: BitMEX.com (Deposits / Withdrawals).