Slow Processing of Withdrawals

Resolved

We’ve published a write-up of this incidentRead the write-up

Read it here

Affected components

No components marked as affected

Updates

Write-up published

Read it here

Resolved

Tue, Oct 15, 2024, 10:02 AM

Resolved

This incident has been resolved and all our systems are working as usual.

We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times.

Please contact Support with any further questions.

Tue, Oct 15, 2024, 10:00 AM

Monitoring

We have implemented a fix for this issue and withdrawals are now processing as usual.

We will continue to monitor the issue and we remind our users that all funds have remained safe at all times.If you experience any further issues, please contact Support: https://www.bitmex.com/contact

Tue, Oct 15, 2024, 09:59 AM

Investigating

We are continuing to investigate this issue.

Tue, Oct 15, 2024, 09:58 AM

Investigating

We have identified an issue that is impacting the speed of withdrawal processing. Deposits are not impacted.

We are working on implementing a fix and will publish updates as necessary.

We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

Tue, Oct 15, 2024, 09:50 AM