Experiencing a high load of customer support requests - causing extended response time
Incident Report for BitMEX
The response time of our Customer Support has returned to normal again.
Thank you for your patience.
Posted Nov 17, 2022 - 01:02 UTC
We are currently experiencing a high volume of customer support tickets related to user verification (KYC). This leads to a longer than usual response time from our staff.
We apologise for any inconvenience and kindly ask for your patience. Thank you.
Posted Nov 14, 2022 - 11:48 UTC
This incident affected: Miscellaneous (Customer Support).