We have implemented a fix for this issue and connectivity in the affected locations is now working as usual. We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support.
Posted Feb 24, 2024 - 16:33 UTC
Identified
We have identified that this connectivity issue appears to be affecting a specific Internet Service Provider and dependent regional networks. This issue may persist until the service provider implements a fix and we will publish updates when available. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support
Posted Feb 24, 2024 - 11:17 UTC
Investigating
We have identified an issue that is preventing users from accessing our systems in a few specific locations. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support
Posted Feb 24, 2024 - 10:43 UTC
This incident affected: BitMEX.com (REST API, WebSocket API, Web Frontend, Mobile App).