Interrupted access to BitMEX via web frontend for some users

Resolved·Degraded performance

We have now resolved an issue impacting some users accessing BitMEX via our web frontend. Full functionality has been restored. We apologise for any inconvenience this may have caused.

Thu, Sep 23, 2021, 09:03 AM

(4 years ago)

Affected components

Sep 23, 2021, 08:38 AM

09:03 AM

Updates

Resolved

We have now resolved an issue impacting some users accessing BitMEX via our web frontend. Full functionality has been restored. We apologise for any inconvenience this may have caused.

Thu, Sep 23, 2021, 09:03 AM

Identified

We’re aware of an issue impacting some users accessing BitMEX via our web frontend. This is related to a change made earlier today, and we are completing the rollback of the aspects of this change which are adversely impacting some users. A further update will be provided ASAP. All user funds are safe, and trading on the BitMEX platform is not otherwise affected.

Thu, Sep 23, 2021, 08:38 AM(24 minutes earlier)