Resolved
The incident has been resolved and we will be following up with any affected users via Support. Funds remained safe throughout the incident; we apologise for the inconvenience caused.
Monitoring
We have implemented a fix and are preparing to bring trading back online, first in cancel-only mode from 13:54 UTC for five minutes. Trading will resume at approximately 13:59 UTC. Thank you for your patience; we apologise for the inconvenience caused. We will be addressing remedies for any affected users via Support.
Identified
In regards to the trading engine downtime, we are implementing a fix that will take at least 60 minutes. Upon the resumption of normal operations, we will have a period of cancel-only mode. We will be sharing updates as necessary. All funds are safe.
Investigating
We are investigating trading engine downtime which has occurred from approximately 11:57 UTC today. All funds are safe and we will be sharing updates as the investigation proceeds and we implement a fix.
