This incident has been resolved and all our systems are working as usual.
We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times.
Please contact Support with any further questions.
Resolved
This incident has been resolved and all our systems are working as usual.
We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times.
Please contact Support with any further questions.
Monitoring
We have implemented a fix for this issue and the platform is now working as usual.
We will continue to monitor the issue and we remind our users that all funds have remained safe at all times.If you experience any further issues, please contact Support: https://www.bitmex.com/contact
Investigating
We have identified an issue that is preventing some individual users from trading on the platform, this will impact all channels, but the impact is mostly on the website and mobile app. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.
